F.A.Q.
Ordering & Payments
1How do I place an order?
It’s easy! Just fill out the form at the bottom of this page under “Request A Quote”. Tell us as much information about your sign as you know, and we’ll email you back with information about your next step.
2What are the turnaround times for an order?
Most products are 1-2 days depending on the availability of stock. Some orders can be done same day! Just ask about getting a rush and we’ll let you know what’s possible.
3Can I place an order by phone or email?
Yes! Call or email us anytime with your sign information to get started.
4What types of payment do you accept?
We accept cash and check as well as Visa, Mastercard, American Express and Discover cards.
5What should I do if my organization is tax exempt?
No problem! Please contact us and we’ll be happy to help you get that setup.
6Can you ship my order?
Of course! Your order can be shipped via UPS.
Design & Setup
1How do I decide what my sign should say?
Simple is best! Add the most essential information and a way for your audience to contact for more information.
2Can you help me with my design? Do you offer design services?
Yes! We have professional designers on staff ready to help you.
3What type of files can I send you?
For most applications we prefer the files: Vector PDF, AI, or EPS, with all fonts outlined. We also will accept the following: Raster PDF, PSD, TIFF, JPEG, PNG, and SVG.
4What is the difference between vector and raster?
Raster files are composed of pixels. They are usually photographs or images with shades of color. Raster files can scale a small amount larger before significant print quality is lost.
Vector files are composed of paths. They are usually simple images with flat colors. Vector files can scale infinitely.
5What is resolution? What resolution should my files be?
Resolution refers to the number of pixels in a raster file. Sometimes resolution is referred to as DPI (dots per inch) or PPI (pixels per inch). The higher the resolution, the higher the number of pixels. Your files should be at least 150 PPI. For smaller and more detailed signs, 300 PPI is more appropriate.
6Should I add crop marks and bleeds?
Unless otherwise requested by us, do not include crop marks and bleeds.
7Can I provide a “print-ready” or “camera-ready” design? What size should I build my file?
Yes, please do! Please have the file be the exact size we will be printing.
8What should I do with my fonts?
Please convert all fonts to outlines before sending your file.
Digitally Printed Products
1What is digital printing?
It is professional printing from a digital image on a variety of materials using large-format 4-color process printers.
2What is 4-color process?
It is a printing method utilizing 4 ink colors, Cyan, Magenta, Yellow, and Black (CMYK) to create millions of colors on various media.
3How can I get the colors that I want?
Our printers are calibrated for the most accurate results.